nicholas,
Senior manager of t-mobile's dcd
Senior manager of t-mobile's dcd
Boundless confidence
Working with a partner who takes care of the essentials
Nicholas spends more time thinking about smartphone launches than the average person, so you know that’s a lot.
He long ago accepted that pressure was part of the job; he had to be present to oversee all big-ticket market launches.
Since UST got involved, it hasn’t been an issue. With key processes now standardized and automated, all market launches get the red carpet treatment - without the stress.
These days, T-Mobile can process
100,000
orders in 15 minutes
We love our customers and we don’t want to let them down. Our operations are solid now, so I can take a step back and focus on giving them that great experience.
With the essentials taken care of, Nicholas has more time to push boundaries for the business. He comes to work each day ready to work on even more ways to delight T-Mobile’s customers.
Nicholas knows demand for a major new
smartphone release typically peaks within
the first 15 minutes of launch, no matter what time of day or night. If the platform couldn’t cope, the orders would stop flowing.
smartphone release typically peaks within
the first 15 minutes of launch, no matter what time of day or night. If the platform couldn’t cope, the orders would stop flowing.
